AI for MSPs
AI for MSPs that clears the ticket queue
Optello helps MSPs and IT service providers automate ticket triage, documentation, and client reporting, so your engineers focus on real problems instead of repetitive ones.
Ask about our done-for-you, pay-for-success option
Sound familiar?
The work that holds IT service providers and MSPs back
These are the repetitive, time-draining tasks AI is genuinely good at removing.
- Level 1 tickets consuming engineer hours
- Documentation that's always out of date
- Monthly client reports assembled by hand
- Quoting and proposals for projects and renewals
How Optello helps
Practical AI, built around how you actually work
Ticket triage & first response
Categorise, prioritise, and draft first responses automatically.
Knowledge & documentation
Keep runbooks and client documentation current with less effort.
Client reporting
Generate clear monthly reports from your PSA and RMM data.
Quote & proposal drafting
Draft proposals and renewals from your templates and pricing.
Client communications
Keep clients informed on incidents and requests automatically.
What changes for your firm
- More tickets resolved per engineer
- Documentation that's actually up to date
- Reporting nights eliminated
Book a free AI strategy call
Tell us about your firm. We'll show you exactly where AI fits and leave you with a concrete next step, no pitch required.
Common questions
- Does it work with our PSA and RMM?
- We build around tools like ConnectWise, Autotask, HaloPSA, and your RMM stack.
- Is client environment data secure?
- Yes, in private, access-controlled systems designed for an MSP's obligations.
- How quickly can we pilot this?
- A working pilot on one workflow within weeks.
Prefer the full picture? Explore everything Optello does →